How do I make a booking?
Simple, just tap on the "Book Now" button above.
Do you take phone bookings?
No, all our bookings are done on our website. But if you have a complicated booking, such as a large group, we’re more than happy to help give you advice before you book online.
Do you take email bookings?
No, all our bookings are done on our website. But if you have a complicated booking, such as a big group, we’re more than happy to help give you advice before you book online.
What are your reception hours?
Mon to Fri - 9am to 5pm
Sat - 8am to 5pm
Sun - 8am to 3pm
What happens if I need to check-in after you close?
Make prior arrangements. See here for more info.
What happens if I need to check-out before you open?
Easy peasy. Drop your keys in the box and complete the online check-out via the email our system sends you.
What facilities are in the rooms?
See our booking engine for a full list of room amenities.
What facilities are on site?
See here for a full list of hotel amenities, and here for a list of things nearby worth knowing about.
What is the $250 pre-authorisation, why do you take it, and when do I get it back?
See here for more details.
Having trouble uploading your ID?
- Check that the name you are using to find your booking matches that on your booking confirmation.
- If still unable, try a different web browser
Swan Valley Hotel is under new management, and we’re working on our new website. Stay tuned for more…